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The following Terms & Conditions apply to accommodation booked and paid for by individual guests at The Carrington Hotel.
The following Terms & Conditions apply to your stay at the Carrington Hotel. For all Carrington Event bookings, please refer to the Event Terms & Conditions.
ARRIVAL & DEPARTURE
Early check-in and late check-out may be available upon request, subject to availability. Additional charges may apply.
Reception is attended 24 hours; however, please advise us if you expect to arrive after 10:00pm.
GUARANTEE POLICY
A valid credit card is required to secure your booking and must be presented upon check-in.
If you are unable to provide a valid credit card on arrival, full payment for your accommodation plus a $100 security deposit will be required. This deposit covers any incidental charges incurred during your stay. Any unused portion will be released at the end of your stay.
CANCELLATION POLICY
A minimum of 48 hours’ notice is required for all cancellations or date changes.
MINIMUM STAY REQUIREMENTS
Minimum stay requirements may apply during high-demand periods such as school holidays, public holidays, and special events. You will be advised at the time of booking.
ACCEPTED PAYMENT METHODS
We accept Visa, MasterCard, American Express, and cash.
LOCAL TAXES
All rates are inclusive of 10% Goods & Services Tax (GST).
SMOKING
The Carrington Hotel is a smoke-free property. Smoking is not permitted in guest rooms or public areas.
Guests found smoking in rooms will incur a cleaning fee equivalent to one night’s accommodation.
ADDITIONAL GUESTS
Unless otherwise specified, all rates are based on double occupancy. Additional guest charges apply. Please contact Reception for details.
CHILD POLICY
ADDITIONAL ITEMS
INTERNET ACCESS
Complimentary Wi-Fi is available for all guests. Access details are provided in your room.
PETS
Pets are not permitted within the hotel.
Accredited service animals are welcome with valid documentation. Dogs on leashes are permitted on the Piazza grassed areas only. Owners are responsible for their pets and may be asked to remove them if they impact other guests’ enjoyment.
RATES
Rates are subject to change without notice. Confirmed bookings will not be affected by price increases; however, all quoted rates are subject to change until the time of booking.
The following Terms & Conditions apply to accommodation arranged and settled by group organisers at The Carrington Hotel.
For accommodation booked and paid for by individual guest at The Carrington Hotel, please refer to the Accommodation For Independent Travel tab.
For all event bookings, please refer to the Event Terms & Conditions tab.
BOOKING CONFIRMATION & DEPOSIT
DEPOSIT AND PAYMENTS
Full payment of the accommodation account and final rooming lists are due 14 days prior to arrival unless otherwise agreed.
Any additional charges must be settled prior to departure or as arranged with Management.
ACCOMMODATION OVERVIEW
Rates are based on a maximum of two (2) adults per room. Additional charges apply for extra occupants. Room types are subject to availability.
Rates are non-commissionable and not available to travel agents.
CHECK IN / CHECK OUT
ROOM ALLOCATION & ROOMING LIST
A full rooming list must be provided no later than eight (8) weeks prior to arrival (the “Cut-Off Date”).
The rooming list must include:
All rooms will be held until the Cut-Off Date. Unallocated rooms will be released for general sale. Additional rooms requested after this date are subject to availability and must be arranged through your Event Coordinator or Reservations team.
GROUP ACCOMMODATION ATTRITION POLICY
The group agrees to utilise the contracted number of rooms. Reductions in room numbers are permitted as follows:
NO SHOW AND EARLY DEPARTURE
Rooms not utilised (no-shows) and early departures are charged at 100% of the booked rate.
FINAL ACCOUNT
The final accommodation account must be settled by the group organiser unless otherwise agreed in writing.
GUEST INFORMATION & RESPONSIBILITIES
Guests must comply with all hotel policies and applicable laws during their stay. The group organiser is responsible for communicating relevant hotel policies to guests.
CHILDREN
All guests under 18 years must be accompanied and supervised by a responsible adult. Parents or guardians are responsible for any damage caused by children in their care.
DAMAGE, LOSS & LIABILITY
The group organiser accepts responsibility for any loss or damage caused by guests associated with the booking.
The hotel is not responsible for loss or damage to guest belongings.
PRICING
All rates are subject to change due to government charges, taxes, levies, or supplier cost increases.
SMOKING
The Carrington Hotel is a non-smoking property in accordance with NSW legislation. Smoking is not permitted in guest rooms or enclosed public areas.
COMPLIANCE WITH LAWS
All guests must comply with liquor licensing laws, fire safety regulations, and workplace health and safety requirements.
CONFIDENTIALITY
The Carrington Hotel will not disclose confidential information except where required by law.
The following Terms & Conditions apply to private events at The Carrington Hotel.
For accommodation arranged and settled by group organisers, please refer to the Accommodation Group Block tab.
For accommodation booked and paid for by individual guests, please refer to the Accommodation for Independent Travel tab
CONFIRMATION OF BOOKING*:
All confirmation documentation must be signed and returned together with the requested deposit within 7 days of making a reservation. An estimated number of attendees will be required at the time the reservation is made. Should guest numbers drop by 20% or more below the estimated number, Management reserves the right to relocate your function space for a smaller venue or apply additional charges.
*Applies to induvial/private event bookings. For all special interest and inbound group bookings please contact your event coordinator.
DEPOSIT AND PAYMENTS:
A non-refundable deposit will be required at the time of reservation to secure your booking. Final numbers and the final balance for all fixed charges will be required 14 days prior to the event. Any ancillary charges must be paid at the conclusion of the event.
CANCELLATION POLICY:
All cancellations must be confirmed to The Carrington in writing:
The contracted amount will be based on the agreed minimum numbers and includes all package fees, room hire rate, audio-visual, beverage package, theming, entertainment, or other inclusions offered by The Carrington.
FINAL DETAILS:
Final numbers of catered guests must be advised 14 days prior to the confirmed event date.
CARRINGTON HOTEL EVENT ACCOMMODATION BOOKINGS
Rooms are single, twin or double accommodation rooms and include a continental breakfast for two people.
Estimated guest numbers will be required at the time of booking to allow for rooms to be held. Please note that accommodation not been assigned to a guest’s name will be released six (6) weeks prior to the event.
Six (6) weeks prior to your event, cancellation of accommodation rooms will only be accepted up to 7 days prior to the event and up to a maximum of one room.
ROOM ALLOCATION AND OTHER FUNCTIONS:
The organiser agrees to begin the function and vacate the designated function space at the scheduled times agreed upon. If a function should go beyond the agreed finishing time, The Carrington reserves the right to impose an additional fee charged for each hour or part hour that the function space is occupied.
The Carrington reserves the right to book other functions in the same room up to one hour before the scheduled time and one hour after the scheduled finishing time.
DELIVERY AND COLLECTION OF GOODS:
All deliveries to The Carrington must be advised to your event coordinator prior to delivery. The Carrington will only accept delivery of items three (3) working days prior to an event between the hours of 9am and 4pm Monday to Friday (with the exception of public holidays) unless alternative delivery arrangements have been agreed to.
The Carrington is unable to store items for extended periods leading up to your event. Whilst all due care will be taken, The Carrington will not be responsible for any damages or loss sustained to any items.
Items must be collected within two working days of the event’s conclusion. Items remaining after this time without prior written arrangements will be deemed abandoned.
RESPONSIBLE SERVICE OF ALCOHOL:
The Carrington adheres to the laws regarding responsible service of alcohol. Alcoholic beverage service will be denied to any person deemed to be underage or showing signs of intoxication. Due to licencing restrictions, no alcohol may be brought to any events at The Carrington. Guests displaying disorderly behaviour will be asked to leave.
FOOD AND BEVERAGE SERVICE:
All menus are subject to seasonal variations without notice.
In accordance with food safety, handling and hygiene policies, The Carrington does not permit any persons to bring off-site catering or their own food and beverages to their event.
Beverages served as part of a function are only available to guests within the function venue.
Function package beverages will not be served to guests at the Cocktail Bar.
In line with responsible service of alcohol, staff will only serve one glass of any standard beverage per person at any one time.
Any beverage served to guests at the Cocktail Bar will be charged at individual cost.
ALLERGIES AND DIETARY REQUIREMENTS:
Notification of all dietary requirements and /or allergies must be advised to us in writing seven (7) days prior to the event.
The Carrington will make every effort to accommodate guests with food allergies, however, please note that flour, nuts, dairy, fructose, onion, garlic and other similar cooking ingredients are routinely used in our kitchen. As a result, we are unable to guarantee any trace of these routine ingredients. Vegetarian dishes and those that can be modified to be gluten-free, and vegan are noted on our menus.
CHILDREN:
The Carrington is a licensed venue, and it is a legal requirement that anyone under the age of 18 years be always accompanied and supervised by a responsible adult. In accordance with the Liquor licensing regulations, anyone under the age of 18 years is not permitted in the cocktail bar area.
The Carrington is a heritage property. A responsible adults must always supervise children. Parents / Guardians will be held responsible for damages incurred by unsupervised children.
SUPPLIERS
A service meal (one course can) be provided to the photographer and/or entertainer that are booked for three or more hours. A fee of $25.00 per meal applies. The meal provided will be different to that selected for guests and will be served in the ‘green room’ or another location if a ‘green room’ has not been reserved.
EVENTS CONTINUING AFTER 10:30PM
For the comfort and convenience of all guests, The Carrington enforces a Noise Policy. Should you request to have your event with music, speeches and entertainment that continues beyond 10:30pm, you will be required to book and pay for the accommodation rooms directly above the venue as follows:
Grand Dining Room – organisers will be required to reserve the 10 traditional rooms located above the venue.
Ballroom – organisers will be required to reserve the Joynton Smith Suite and 2 Premier Balcony Rooms located above the venue.
You may wish to offer these accommodation rooms to your guests with the accommodation fee payable directly. Alternatively, the fee will be considered a hire fee as the rooms are not able to be sold to other guest.
Please note: All music and /or event noise must cease by 12am.
PRICES:
Every endeavour is made to maintain prices as originally quoted however, these may be subject to change due to government charges, taxes, levies, third-party supplier price variances and other service charges.
LOSS OR DAMAGES:
Clients are financially responsible for any loss or damages to the hotel caused by any of their guests or any other person attending the event.
SMOKING:
The Carrington is a smoke-free environment. It is against the law in NSW to smoke in enclosed public spaces or in any location where food is served.
LAWS AND REGULATIONS:
At no time will the organiser commit any act or permit their guests, employees, or contractors/suppliers to commit any act that is illegal, offensive or in breach of any laws, orders or other provisions having the force of the law including, but not limited to The Carrington’s Liquor License, Fire Regulations and Occupational Health and Safety.
PUBLIC LIABILITY:
All entertainment booked by the organiser must supply a valid certificate of currency to your event coordinator prior to the event.
CONFIDENTIALITY:
The Carrington agrees not to disclose confidential information other than what may be required by law.
Liquor Licence No. LIQH400118821.
The Carrington practices responsible service of alcohol. Alcohol is not sold or supplied to anyone under 18 years of age – it is against the law.